Diagnostic order
- Confirm the storefront shows that your account owns or can access the game.
- Check that Steam, Xbox network, or PlayStation Network is signed in and online.
- Confirm the download and first-run update are complete.
- Compare the account/store country with the server/build region.
- Check official game announcements before reinstalling.
Escalate with useful evidence
- Exact error text and any numeric code
- Platform and storefront
- Account country and displayed server region
- UTC timestamp and whether the failure occurs before the main menu
Evidence ledger